- Customer Support
We're Here to
Help You
Our dedicated support team is ready to assist you with any questions about our artworks, orders, or services. Get the help you need, when you need it.
Choose Your Support Channel
Select the support option that works best for your needs and timeline.
Live Chat
Get instant help from our support team
- Availability:
- Available now
- Response:
- < 5 minutes
Email Support
Send us detailed questions and concerns
- Availability:
- 24/7
- Response:
- < 24 hours
Phone Support
Speak directly with our art consultants
- Availability:
- Mon-Sat 9AM-6PM
- Response:
- Immediate
Popular Help Topics
Find quick answers to the most common questions.
Order Status
Track your order and get delivery updates
- • Where is my order?
- • Tracking information
- • Delivery updates
Returns & Exchanges
Learn about our return and exchange policies
- • How to return
- • 30-day policy
- • Refund process
Custom Commissions
Get help with custom artwork orders
- • Commission process
- • Pricing
- • Timeline
Artwork Care
Maintain and preserve your handpainted art
- • Cleaning instructions
- • Storage tips
- • Framing advice
Technical Issues
Resolve website and app problems
- • Login problems
- • Payment issues
- • Site navigation
Account Management
Manage your TimelessBrush account
- • Update profile
- • Change password
- • Preferences
Our Support Promise
- Fast Response Times
Live chat responses in under 5 minutes, email replies within 24 hours.
- Art Experts
Our support team includes art consultants who understand your needs.
- Resolution Focused
All artworks require adult signature confirmation to ensure secure delivery.
- Extended Hours
Support available 7 days a week with extended holiday hours.
Contact Information
- Phone Support
+1 (555) 123-4567
- Email Support
support@timelessbrush.com
- Business Hours
Mon-Sat: 9AM-6PM EST