- Return Policy
Hassle-Free
Returns
We stand behind the quality of our handpainted artworks. If you’re not completely satisfied, we offer a comprehensive 30-day return policy.
How to Return Your Artwork
Our simple 5-step return process ensures your artwork gets back to us safely.
- Step 1
Contact Us
- Reach out within 30 days of delivery
- Email us at returns@timelessbrush.com or call (555) 123-4567 to initiate your return request.
- Step 2
Return Authorization
- Receive your return authorization number
- We'll provide you with a Return Authorization (RA) number and detailed return instructions.
- Step 3
Secure Packaging
- Pack the artwork safely for return
- Use original packaging when possible. We can provide return packaging materials if needed.
- Step 4
Ship Back
- Send the artwork back to us
- Use the prepaid shipping label we provide. Tracking information will be sent to you.
- Step 5
Inspection & Refund
- We inspect and process your refund
- Once received and inspected, your refund will be processed within 5-7 business days.
Return Eligibility
Please review these guidelines to ensure your return meets our requirements.
- Eligible for Return
- Original handpainted artworks in original condition
- Undamaged frames and accessories
- Items with original packaging and documentation
- Artworks that haven't been hung or displayed extensively
- Not Eligible for Return
- Custom commissions and personalized artworks
- Digital downloads and prints
- Digital downloads and prints
- Artworks altered or modified after delivery
- List ItemReturns initiated after 30-day window
Refund Processing
Refund timelines vary by payment method. All refunds are processed after artwork inspection.
Credit Card
5-7 business days
After inspection approval
PayPal
3-5 business days
Instant notification sent
Bank Transfer
7-10 business days
Varies by bank processing
Store Credit
Immediate
Plus 10% bonus credit
Important Information
Custom Commissions Policy
Custom artworks and commissions are final sale items. Since they are created specifically for you, they cannot be returned unless there is a defect in materials or craftsmanship. We provide detailed previews and approval processes to ensure your satisfaction.
Custom Commissions Policy
If your artwork arrives damaged, please contact us immediately with photos of the damage and packaging. We will arrange for immediate replacement or full refund at no cost to you. All shipments are fully insured.
Custom Commissions Policy
We offer exchanges for different sizes or similar artworks within the same price range. The exchange must be initiated within 30 days, and shipping costs may apply. Contact our customer service team to explore exchange options.
Need Help with Your Return?
Our customer service team is here to assist you with any questions about returns, exchanges, or our policies. We're committed to making the process as smooth as possible.