Privacy Policy

Last updated: January 2025

At TimelessBrush, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, purchase our handpainted artworks, or interact with our services.

Information We Collect

Personal Information You Provide

• Account Information: Name, email address, password when you create an account
• Purchase Information: Billing and shipping addresses, phone number, payment method details
• Communication Data: Messages you send us, customer service inquiries, custom order requests
• Profile Data: Art preferences, wishlist items, purchase history

Information Automatically Collected

• Device Information: IP address, browser type, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See our Cookie Policy for detailed information

How We Use Your Information

Order Processing and Customer Service

• Process and fulfill your artwork orders
• Handle payments and prevent fraud
• Provide shipping updates and delivery notifications
• Respond to customer inquiries and provide support
• Process custom painting requests and consultations

Marketing and Communications

• Send promotional emails about new artworks and special offers (with your consent)
• Provide personalized artwork recommendations
• Share art care tips and collection guidance
• Notify you about exhibitions and artist events

Website Improvement and Analytics

• Analyze website usage to improve user experience
• Optimize our product catalog and recommendations
• Conduct market research to better serve art collectors
• Ensure website security and prevent abuse

Information Sharing and Disclosure

We never sell your personal information. We only share your information in these limited circumstances:

• Service Providers: Payment processors, shipping companies, email service providers, and other vendors who help us operate our business
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
• Artists: Limited information for custom order fulfillment (name, commission details only)

Data Security and Protection

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Secure data storage with backup and recovery procedures

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your personal information in a structured, machine-readable format
• Marketing Opt-out: Unsubscribe from marketing communications at any time
• Cookie Management: Control cookie preferences through your browser settings

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support your account
• Comply with legal obligations (tax records, purchase history)
• Resolve disputes and enforce our agreements
• Improve our services through analytics (in anonymized form)

Typically, we retain account information for 7 years after account closure and purchase records for 10 years as required by law.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

International Data Transfers

If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our website. Your continued use of our services after such changes indicates your acceptance of the updated policy.