How Can We
Help You?

Find quick answers to common questions about our handpainted artworks, ordering process, shipping, and more.

Simply browse our gallery, select your desired artwork, choose your size, and add it to your cart. Follow the checkout process to complete your purchase. You can pay securely using credit card, PayPal, or bank transfer.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through encrypted channels.

You can cancel your order within 24 hours of placement if it hasn’t entered production. For custom commissions, cancellation policies vary based on the project stage. Contact us immediately if you need to cancel.

All our artworks are 100% original handpainted pieces. Each painting is unique and created by our master artists using traditional techniques and premium materials. We do not sell prints or reproductions.

We use only the finest materials including professional-grade oil and acrylic paints, premium canvas, and archival-quality mediums. All materials are lightfast and designed to last for generations.

Paintings are sold unframed by default to give you the freedom to choose framing that matches your décor. However, we offer professional framing services for an additional cost. Contact us for framing options.

Keep your painting away from direct sunlight, high humidity, and extreme temperatures. Dust gently with a soft, dry brush. Avoid touching the painted surface. For deep cleaning, consult a professional art conservator.

Standard shipping takes 5-7 business days within the US. Express shipping (2-3 days) and overnight options are available. International shipping takes 7-14 business days depending on the destination.

We use museum-quality packaging with custom crates, protective padding, and climate control for valuable pieces. All shipments are fully insured and require signature confirmation.

Yes, we ship worldwide! International shipping rates start at $35. We handle all customs documentation, though import duties may apply in some countries. Delivery times vary by location.

We offer a 30-day return policy for original artworks in their original condition. Custom commissions are final sale. All returns must be authorized in advance and shipped using our return process.

Refunds are processed within 5-7 business days after we receive and inspect the returned artwork. The timeline depends on your payment method – credit cards take 5-7 days, PayPal takes 3-5 days.

Our custom commission process involves consultation, concept approval, creation, and delivery. Timeline varies from 2-6 weeks depending on complexity. We provide regular updates throughout the process.

Custom commission pricing starts at $500 for smaller pieces and varies based on size, complexity, and timeline. We provide detailed quotes after discussing your requirements. A 50% deposit is required to begin.

Yes! We provide concept sketches for approval before beginning the final painting. Minor revisions are included, while major changes may incur additional costs depending on the project stage.

Yes, every original artwork comes with a certificate of authenticity signed by the artist and our gallery. This certificate includes details about the artwork, materials used, and provenance information.

Absolutely! Our gallery is open Monday-Saturday 9AM-6PM and Sunday 11AM-4PM. We’re located at 123 Art Street in the Gallery District. Private viewings can be arranged by appointment.

Yes, you’ll receive tracking information via email once your order ships. You can track your package in real-time and receive delivery notifications. We also provide photo confirmation upon delivery.